Refund Policy

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Returns

No questions asked returns and refunds are available for 30 days. If 30 days have gone by since the delivery of your purchase, we cannot offer you a refund. Any product replacement orders within 90 days of the return will be charged undiscounted list prices.

We are making your products specifically for your space, please measure that space carefully to confirm that the product will fit. A 15% restocking fee will be applied for returns that are not related to manufacturing defects or shipping damage.

Contact us immediately if the item is damaged when it is received. Our email is info@HelloBaru.com, or you may call (888) 772-5333 anytime.

Please do not send your purchase back to the manufacturer. Contact us at (888) 772-5333 or by email at info@HelloBaru.com for returns.

Refunds
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. A 15% restocking fee may be applied.

Exchanges
We will replace items if they are defective or damaged. We cannot offer free replacements for measurement errors. If you need to exchange it for the same item, send us an email at info@HelloBaru.com.

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